At FF Production, we respect your privacy and are committed to keeping your personal and project information secure.
This Privacy Policy explains how we collect, use, and protect information when you use our website or purchase our services.
Information We Collect
When you contact us, place an order, or submit a project, we may collect information such as:
- Name
- Email address
- Phone number
- Business or brand information
- Project requirements and brief details
- Payment and transaction information
- Files, footage, images, logos, and other project materials
- Any other information you voluntarily provide to us
How We Use Your Information
We may use your information to:
- Process and manage your orders
- Understand your project requirements
- Communicate with you about your project
- Deliver video editing and creative services
- Send project updates and important service-related information
- Process payments and maintain transaction records
- Improve our services and customer experience
- Resolve technical or customer-support issues
Project Files
Files uploaded for a project may be stored or processed through third-party services used by FF Production for project management, file storage, editing, delivery, or communication.
We use reasonable measures to protect your project materials and personal information.
Payment Information
Payments may be processed through third-party payment providers. FF Production does not intentionally store sensitive payment credentials such as your complete card number, CVV, or banking password.
Payment providers may process your information according to their own privacy policies and terms.
Third-Party Services
Our website and services may use third-party platforms for payment processing, file storage, communication, analytics, scheduling, or other business functions.
These services may collect or process information according to their respective privacy policies.
Information Security
We take reasonable steps to protect your information from unauthorized access, misuse, alteration, or disclosure.
However, no online system can be guaranteed to be completely secure.
Data Retention
We may retain project information, transaction records, communications, and related files for as long as reasonably necessary for business, legal, accounting, dispute-resolution, or service-related purposes.
Your Rights
You may contact us if you want to request information about the personal data we hold about you or if you have questions regarding how your information is used.
Policy Updates
We may update this Privacy Policy from time to time. Any updated version will be published on this website.
Contact
If you have any questions regarding this Privacy Policy, please contact FF Production through the contact information provided on our website.